Services

What we do

Projects often involve competing priorities, different perspectives and decisions that affect communities. We help our clients understand those perspectives so they can make informed decisions.

Our services can scale up or down to suit the size and objectives of each project. Some need a focused round of engagement, while others need phased programs that run over months or years. We can deliver to an agreed scope or help define the approach that fits.

Our Services

Engagement Strategy

01

Engagement Strategy

Understanding context to guide engagement

Good engagement starts long before the first conversation.

We build an understanding of the local context, community and project, drawing on existing research, previous engagement and local sentiment to identify what matters, where sensitivities lie and where opportunities exist.

From this foundation, we develop tailored engagement strategies that align with the project’s planning or decision-making process, anticipate risks and focus community input on the decisions it can genuinely influence.

How we can help

Context & Community Research

Exploring local history, planning and policy context, demographics and previous consultation to understand the area’s character, values and community.

Sentiment & Risk Assessment

Gauging community sentiment, identifying emerging issues and anticipating potential sensitivities to inform a proactive engagement approach.

Stakeholder Mapping

Identifying key stakeholders, understanding their interests and determining how best to engage them.

Engagement Strategy & Scope

Developing a tailored approach that defines audiences, methods, timing and the role of community input in project decisions.

Strategic Communications

02

Strategic Communications

Translating complexity into clarity

People can only contribute meaningfully when they understand what’s proposed.

We translate plans, policies, technical studies and complex project information into clear, accessible communications that explain what’s proposed, why it matters and where community input can add value.

How we can help

Key Messaging & Narrative

Developing clear, locally relevant messaging that provides a consistent and credible foundation for engagement.

Technical Translation

Making technical information, project constraints and trade-offs accessible, so people can understand what’s proposed and form an informed view.

Visual Communication

Using maps, diagrams and visuals to make complex projects and policies easier to understand.

Engagement Collateral

Creating detailed FAQs, flyers, exhibition boards and presentations that support informed participation.

Digital & Social

Developing engagement websites, digital content and social media communications to make project information accessible to broader audiences.

Photography & Video

Producing authentic project imagery and video content through our in-house studio.

Community Engagement

03

Community & Stakeholder Engagement

Bringing local perspectives forward

Every community is different and so is each project.

We design and deliver engagement tailored to the local context, community and project objectives.

From community-wide surveys and pop-ups to focused workshops and briefings, we combine broad participation with targeted conversations to reach beyond the usual voices, understand diverse perspectives and gather feedback that can inform project and policy decisions.

How we can help

Community Engagement Programs

Developing tailored, inclusive engagement programs that connect projects, programs and policies with the people they affect, across statutory and non-statutory processes.

Stakeholder Engagement

Facilitating targeted meetings, briefings and roundtables with relevant agencies, businesses, community groups and other key stakeholders.

Workshops, Facilitation & Co-design

Facilitating focused sessions where communities and project teams explore options, consider trade-offs and develop ideas together.

Pop-ups & Activations

Connecting with communities in familiar, accessible settings, from markets and shopping centres to parks and local events.

Surveys & Online Engagement

Designing surveys and digital engagement tools that encourage participation and capture diverse, meaningful feedback.

First Nations Engagement Support

Working alongside First Nations representatives and specialist advisers to support culturally appropriate and respectful engagement.

Insights & Reporting

04

Insights & Reporting

Turning feedback into project intelligence

What we hear is only the beginning.

We analyse community and stakeholder feedback, translating diverse perspectives into practical insights and recommendations that inform planning, design, policy and decision-making.

Equally important, we communicate back to communities, showing what was heard and how their feedback has been considered throughout the process.

How we can help

Analysis & Insight

Bringing together qualitative and quantitative feedback to identify key themes, priorities and emerging issues.

Project & Design Implications

Translating findings into practical considerations for project, planning and design teams.

Decision Support

Providing clear advice and targeted briefings for project teams, executives and boards.

Engagement Reporting

Preparing transparent reports on who participated, what we heard and how community perspectives were considered.

Closing the Loop

Communicating engagement findings back to communities, including how feedback has informed decisions.

Planning & Approvals Support

Preparing engagement documentation to support planning submissions and approvals processes.

Place Identity & Branding

05

Place Identity & Branding

Project identities shaped by place

Projects can benefit from a clear identity that helps communities understand what they are engaging with.

We develop project and place identities that reflect local character, create recognition and support communication throughout the life of a project.

Working alongside our broader creative team, we deliver naming, branding, visual identity and communication materials that bring consistency across engagement and communications activities.

How we can help

Local Context & Character

Researching the site’s history, surroundings, community and defining characteristics to identify what makes it distinctive.

Identity & Creative Direction

Translating local insights into a clear creative direction that reflects the project’s context and character.

Project Naming

Developing project names informed by local context and character, where appropriate.

Project Branding

Creating a distinctive visual identity that communities can recognise and associate with the project.

Engagement Identity & Application

Applying the identity consistently across engagement materials, websites and events to create a recognisable and accessible experience.

Case studies

Relevant experience

See all our work →
Molonglo Town Centre

Molonglo Town Centre

The future heart of the Molonglo Valley, planned for 70,000 people. For Suburban Land Agency, we’re delivering a phased engagement that is guiding concept design.

Read the case study →
Woden Village

Woden Village

Woden Village is a planned precinct in the Woden Town Centre. For the Hellenic Club, we built on earlier ACT Government engagement and established a community panel that explored how people would use the precinct and tested design trade-offs as the plans moved toward lodgement of a Development Application.

Read the case study →
Contact

Get in touch

Have a project that needs clear communication, stakeholder understanding or community input? Please get in touch and we’ll talk through how we can support you.

Contact us →